Returns & Exchanges

Due to the perishable nature of our artisanal frozen treats, we cannot accept physical returns of ice cream; however, if your order arrives damaged or melted, we are committed to making it right through a refund or replacement.

1

Document the Issue

Take clear photos of the damaged packaging or melted products immediately upon delivery to help us verify the claim with our shipping partners.

2

Contact Polar Support

Send an email to our support team within 24 hours of delivery including your order number and the photos of your shipment.

3

Review Process

Our team will review your request within 2 business days to determine if a full refund or a fresh replacement shipment is appropriate.

4

Resolution

Once approved, we will either initiate a refund to your original payment method or expedite a new batch of ice cream directly to your den.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing